Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
User Account, Password, and Security:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
UPS Ground (3 - 7 days)
UPS 2nd day
UPS Next day
UPS 3rd day
*Please note the Freight charges include Shipping and Handling, which covers all costs and additional expenses related to the order fulfillment such as UPS surcharge rates, expedited shipping, pick-up services, pre-order warehouse and supplies expense.
If cancellations are necessary, it must be by written request to the manufacturer.
Shipping and handling are non refundable. (Including all refused and unaccepted packages.
It is the customer's responsibility to bring the products to our facility for exchange.
Claims for any damage must be made within 5 days upon receipt of merchandise and all items returned for credit must be in the original package with all parts included please email CS@143story.com for your return authorization (RA) Request.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body: